The Knowledge Base offers easy-to-follow IT guides for completing/troubleshooting common tasks.
Knowledge base
General Issues
1
-
⇅
How to Contact the IT Department and Submit a Ticket
Updated: Wednesday, April 23, 2025
AS400
Hardware
Desk phone/Cell Phone/Headset
1
-
⇅
How to reset your Yealink Headset/phone
Updated: Thursday, September 18, 2025
Trucking Mobile Devices
1
LTL Mobile Devices - Honeywell CT60
-
⇅
Honeywell CT60 Troubleshooting Guide
Friday, April 25, 2025
Peripherals
1
Issues related to Mouse / Keyboard / Screen
-
⇅
How to troubleshoot the docking station connections.
Updated: Friday, June 13, 2025
Microsoft/windows Account
Password Reset
2
How to reset the password for your Microsoft account.
-
⇅
How to Use Self Service Password Reset
Updated: Friday, April 11, 2025
Microsoft Programs/Applications
Microsoft authenticator
1
-
⇅
How to Set Up Two-Factor Authentication (2FA), AKA: Multi-Factor Authentication (MFA)
Updated: Thursday, April 24, 2025
Desktop and Web Applications
Phone System (Univerge Blue Connect)
2
Issues / Requests regarding the phone system
-
⇅
How to forward your Univerge phone
Updated: Thursday, October 30, 2025
Geotab Services
Geotab General
1
-
⇅
CalArk Driven/Geotab – Troubleshooting User Guide
Updated: Friday, November 21, 2025
Services
Omnitracs/Solera
1
Omnitracs Customer Portal and Omnitracs Services Portal
-
⇅
How to Reset Password on Solera/Omnitracs RoadNet
Friday, April 25, 2025
Knowledge base
General Issues
1
-
⇅
How to Contact the IT Department and Submit a Ticket
Updated: Wednesday, April 23, 2025
AS400
Hardware
Desk phone/Cell Phone/Headset
1
-
⇅
How to reset your Yealink Headset/phone
Updated: Thursday, September 18, 2025
Trucking Mobile Devices
1
LTL Mobile Devices - Honeywell CT60
-
⇅
Honeywell CT60 Troubleshooting Guide
Friday, April 25, 2025
Peripherals
1
Issues related to Mouse / Keyboard / Screen
-
⇅
How to troubleshoot the docking station connections.
Updated: Friday, June 13, 2025
Microsoft/windows Account
Password Reset
2
How to reset the password for your Microsoft account.
-
⇅
How to Use Self Service Password Reset
Updated: Friday, April 11, 2025
Microsoft Programs/Applications
Microsoft authenticator
1
-
⇅
How to Set Up Two-Factor Authentication (2FA), AKA: Multi-Factor Authentication (MFA)
Updated: Thursday, April 24, 2025
Desktop and Web Applications
Phone System (Univerge Blue Connect)
2
Issues / Requests regarding the phone system
-
⇅
How to forward your Univerge phone
Updated: Thursday, October 30, 2025
Geotab Services
Geotab General
1
-
⇅
CalArk Driven/Geotab – Troubleshooting User Guide
Updated: Friday, November 21, 2025
Services
Omnitracs/Solera
1
Omnitracs Customer Portal and Omnitracs Services Portal
-
⇅
How to Reset Password on Solera/Omnitracs RoadNet
Friday, April 25, 2025