Submitting a Ticket for Driver Handheld Issues

Submitting a Ticket for Driver Issues

1. Log in to the CalArk IT Support Portal

• Open Microsoft Edge or Google Chrome
• Navigate to your Managed Bookmarks and select CalArk IT Support Portal
• Click Login using computer credentials

2. Create and Complete the Ticket

• Click + New Ticket in the top-right corner

• Complete the form as you would for any standard ticket
• In the Ticket Summary section (top right), locate the Canned Responses tab
• Select Driver Ticket Questions
• This will load a template—fill it out with the driver’s information

3. Review the Ticket

• Double-check all entered information for accuracy and completeness

4. Submit the Ticket

• Click Submit to send the ticket to IT for processing