IT Support Hours:
Monday - Friday | 7:00 AM - 5:00 PM

How to Contact IT Support

To reach the IT support team, please create a ticket.

Creating a ticket ensures that the entire IT team can view and track your issue, allowing for a more efficient and responsive resolution. It also provides a record of your request, which is helpful if different team members work on your ticket. 

How to Submit a ticket

The best way to submit a ticket is by going to the CalArk Service portal:

CalArk Service Portal

1. Log In

   • Click the link above and select Sign In at the top right corner of the page.
     
     
     
     

   • Next select Computer Credentials
     
     
     
     

   • You will be asked to sign in with your Microsoft account (the same credentials you use to log in to your computer).

2. Create a New Ticket

   • Once signed in, select New Ticket at the top right.
     
     
     
     

3. Fill Out the Ticket Details
   Complete the following fields for your ticket:

   • Subject:
     Provide a brief description of the issue.

   • Issue Type:
     Select the appropriate issue type.

   • Impact:
     Describe the level of impact the issue has

   • Urgency:
     Indicate how urgent the issue is.

   • Details:
     Provide any additional details that will help in resolving the issue. (Click the picture to enlarge)
     

 

You can also create a ticket by emailing us at Support@CalArk.com from your work email. Be sure to include a detailed description of the issue and any relevant screenshots to help us resolve it faster.

Alternative Contact: IT Support Line

While the ticketing system is the preferred method, you can also reach us by phone. However, please create a ticket before calling, as this allows us to maintain better tracking and visibility of your issue.

IT Support Line:(501) 407-3398
(Please create a ticket before calling for optimal support)

Why the Ticketing System?

We understand that phone calls may seem more direct, but the ticketing system is required for efficient IT support. Without a ticket, your issue may not be properly tracked or visible to the entire IT team, which can lead to delays and a disjointed response. A ticket ensures that your issue is documented, assigned to the right person, and can be addressed even if the initial contact is unavailable. For faster and more efficient support, please ensure a ticket is submitted before calling.

After Hours Emergency Support:

For emergencies outside of regular IT hours, you can reach the IT team by calling the IT emergency line.

IT emergency line:(501) 407-3398

Important:

• After-hours support is reserved for emergencies only. 

• Non-emergency issues will be addressed during regular business hours.

• A support ticket is required when calling after hours. The issue needs to be documented for potential escalation.
  
  Emergencies are basically any scenario where the ability to keep trucks rolling or perform essential job duties is compromised.